are available around the clock, seven days a week. However, please note that waiting
times may occur. Medgate reserves the right to deny medical consultancy
requests due to capacity shortages, and Medgate may also indicate alternative
treatment measures to Client, if deemed appropriate.
shall not be entitled to obtain several consultations from the same physician.
reachable from Switzerland or from abroad in one of the following languages:
German, French, English, Italian.
patient reception will register the caller's personal details upon every call
and will review cost coverage by accessing the current insurance data. As far
as medical issues are concerned, Medgate and the Client will usually arrange
for a call-back.
either be advised conclusively by a member of the medical team, or he will be
triaged into the healthcare system (to the right physician at the right time).
place medical enquiries with the so called WebDoctor. However, before using the
WebDoctor, Client must register with the insurance number in the member area of
the Medgate website. Please note that it is not appropriate to use the
WebDoctor in urgent cases. Any urgent enquiries must be addressed to Medgate by
phone. Moreover, please note that some Clients may not be able to access, or
make use of the WebDoctor, if their health insurer has not acquired the said service
enquiries will be answered within 24 hours by a Medgate physician. Client will
be informed via e-mail as soon as the answer is available to him in the secure
member area. Medgate reserves the right to deny WebDoctor enquiries without stating
charges which may arise shall be borne by Client. The amount of such costs may depend
on the telephone provider and on the origin of the call (fixed-line, mobile
phone network, IP-voice over IP, inland or abroad).